# Software built around your process, with AI where it actually makes sense. > We build software around your process, with AI embedded where it gives an edge. No bloated modules, secure GDPR-compliant architecture, and one technical partner for the long run. - **Canonical URL:** https://appwave.dev/en/services/custom-ai-software - **Language:** en --- Off-the-shelf tools force your company to bend to them. We do the opposite: we build a system around how you actually work, and add AI only where it gives a real edge. - Tailor-made - AI where it matters - GDPR compliant You pay for the features you use - not for modules gathering dust inside a boxed tool. ## What custom AI software is Custom AI software is a system written for one specific process in your company, where language models handle only the parts of the work they genuinely shorten - the rest runs on ordinary, predictable code. It differs from an off-the-shelf tool in that it adapts to how you work rather than the other way round, and from an "app with ChatGPT inside" in that it runs on your data, in your infrastructure, without sending documents anywhere you cannot see. AppWave builds these systems for companies of 10-200 people that have no IT department of their own. ## Off-the-shelf software forces compromise. Custom-built bends to you. The longer you bend your company to someone else's tool, the more it costs in time, money and nerves. And the edge you have dissolves inside someone else's settings. ### Your way of working is the edge Off-the-shelf tools force you to work their way. A custom system reinforces what you already do well instead of erasing it. ### Zero features on standby It does exactly what you need - no modules you pay for every month and nobody in the company ever opens. ### AI where boxed tools can't Automating specific steps, analysing your data, in-process suggestions - things off-the-shelf tools simply can't do. The longer you run on a tool that doesn't fit, the more it costs in time and money - month after month. Estimate your cost in the calculator → ## A system fitted to the company, not a company fitted to the system. The four pillars under every custom system we build. ### Built around your process Not a compromise - a tool laid out exactly the way you work. - Features you actually use - Workflows arranged your way ### AI where it gives an edge Embedded in specific points of the process, not bolted on for show. - AI at points of real value - Automation of the tedious steps ### Secure architecture Designed for GDPR and the EU AI Act from the first line of code, not the last. - Security built into the design - Compliance, not an afterthought ### One partner for the long run We build, develop and maintain - instead of handing over code and disappearing. - Development after launch - Ongoing contact and support ## Numbers you can check before you ever contact us. No savings percentages pulled out of thin air. What stands below is only what you can verify in the calculator and in the contract. | Value | What it is | How we know | | --- | --- | --- | | from 3,875 PLN/mo | Start with no setup fee | Build, care and fixes in one monthly figure, with no setup fee. Custom implementations on the Polish market typically start at 8,000-30,000 PLN of setup alone, paid upfront, with maintenance billed separately. | | 100% | Of the code is yours | You get the repository and the copyright from the first commit. Changing vendors does not mean rewriting the system from scratch. | | within 16 h | Failure fixed, included | Response within 8 hours, fix within 16 hours on business days. Included in the package, with no separate service contract. | Prices and response times come from the calculator and the standing service agreement, so you can verify them before we ever speak. We publish no savings percentages here because they depend on the process; we calculate them for you during the audit. ## From understanding the process to a system that grows with the company. A transparent process where you know what's happening at every stage. ### Step 1 — Understand the process We learn how you actually work before writing a single line of code. The process is the starting point, not the technology. ### Step 2 — Design and architecture We design the system around your process and build in security and GDPR / EU AI Act compliance from the outset. ### Step 3 — Build with AI We build on a production stack and weave in AI exactly where it gives an edge - no tricks for the demo. ### Ongoing — Develop and maintain After launch we stay. The system grows with the company instead of being abandoned at handover. ## A technical partner that stays after launch. Three things that set us apart from an agency that's done at code handover. ### We build with you, not for you We understand the process before the first line of code. You're a partner in the project, not another ticket to close. ### Production stack, not a prototype We build on technologies ready to scale, so the system works in real operation and survives the company's growth. ### We stay after launch The system grows with the company. We develop and maintain it instead of handing it over and vanishing. ## The risk sits with us, not with you. The Working Implementation Guarantee If the delivered system does not do what we put in the scope, we fix it at no extra cost - no new quote, no cap on revisions. We can promise this because we start with a process audit and turn down projects where we cannot see a return. Saying no before we start costs both sides less than fixing things afterwards. - The code and the repository are yours from day one, copyright included. - Scope and price are agreed before we start. We do not add line items along the way. - After the rollout you keep the same person you talked to at the beginning. ## Common questions about custom software with AI. ### How is it different from off-the-shelf software? Off-the-shelf tools force the company to work their way and often include features you pay for but never use. A custom system fits your process, and AI works in specific, sensible places - not as a marketing add-on. ### Where do you use AI in the system? We embed AI where it gives an edge: automating repetitive steps, analysing data, generating content, in-process suggestions. We don't force it in - only where there's real value. ### Is a custom system GDPR compliant? Yes. We design security and GDPR / EU AI Act compliance from the first line of code, not at the end. The architecture is built with data protection in mind, especially customers' personal data. ### What happens after launch - do you stay for development? Yes. We're one technical partner for the long run. We build, develop and maintain the system, so it grows with the company instead of being abandoned at handover. ### Is custom software not more expensive than an off-the-shelf tool? In the first month, usually yes. Over a longer horizon something else decides it: licences for a dozen-odd seats rise every year, and on top of that sits the cost of workarounds - spreadsheets, double data entry, and the hours people spend patching what the tool cannot do. During the audit we put the two side by side in numbers. Sometimes the off-the-shelf tool wins. We say so when it does. ### What happens if we stop working with you? Nothing that blocks the company. The code, the repository and the access are yours from the start, documentation is written along the way rather than at the end, and it is written so another team can pick it up. We do not build on closed platforms you cannot leave. ### Our processes are unusual. Is that a problem? It is the reason this service exists. Off-the-shelf tools assume you work like everyone else. If you do not, you pay for that every day in workarounds. We start by mapping your process as it actually is. ## Tell us about the problem no off-the-shelf tool can solve. We'll design a solution fitted to how you work. You'll see the scope, the plan and the quote before we build anything. 45 minutes · free · no obligation --- ## About AppWave AI software house from Łódź, Poland. We build custom AI software, automation agents and web applications. We co-create them with the client and guarantee every system we deliver. - **Legal name:** AppWave sp. z o.o. - **Address:** ul. Kolumny 147E/1, 93-611 Łódź, Poland - **Phone:** +48 538 441 413 - **Email:** office@appwave.dev - **Business hours:** Monday-Friday, 09:00-17:00 - [Free consultation](https://appwave.dev/en/appointment)